We analyze the business processes your company needs to have automated, and identify users, goals, roles, and tasks in every aspect of those areas.
We propose, develop, and implement a customer-approved workflow map and software applications to help you improve your project management practices.
After implementation, we monitor the process, assist with problem solving, and provide ongoing support.
Note that workflow management and project management are similar concepts, but they are not identical. Project management is the larger process of coordinating, planning, and controlling specific, unique projects. Workflow management is the process of defining and monitoring small, repetitive components and activities of a business using an automated system. Remember that documenting the workflow process is critical to project managers, professionals, and researchers alike, because it offers a roadmap for the future, increases transparency and reproducibility, and allows for data analysis within the data lifecycle.
Generally speaking, workflow components may be described by three parameters: Input, transformation, and output:
Resources and materials that are required to complete every step.
A specific set of rules that dictate how input is received and what functions are done to it.
Resources and materials that are produced during every step, that act as input to the next step.
Every workflow must contain the following components: Actors, activities, results, and states:
People or machines that are responsible for the process, or a part of it.
The tasks or processes that are performed and represent a single, logical step in the process.
Results are the desired outcomes of every step.
States are situations when a project is between processes.
Workflows helps define new hire, pay, training requirements, and leave processes.
Workflows assign investigations for customer complaints.
Workflows manage clients' needs and requirements.
Workflows dictate how each type of software/hardware issue is addressed.
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